Путешествия и приключения в Новой Зеландии, экстрим и дайвинг в Новой Зеландии, пешие туры, винные туры, каякинг и треккинг

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We greatly appreciate all and any feedback you provide as it helps us continually improve our service and ultimately the vacations that our clients receive.

Please take a few moments to let us know your thoughts and experiences by completeing this feedback form or alternatively by sending us an email with your views.

We take your privacy very seriously, so you can be assured we will never pass your details to anybody else or use them for any other purpose without your express permission.

All fields are optional, but it assists us greatly if you can provide your name and contact details. Also, please feel free to add any additional comments in the boxes provided.

Feedback Form

Name

Your privacy is guaranteed. We will never provide your personal information to any outside party without your express permission.

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Travelled with First Light Travel?

Did you choose to travel with First Light Travel?

What were the primary reasons you chose to either travel or not travel with us (please check as many as you like)?

Price

Service

Consultant you were dealing with

Ease of planning/booking

Unique travel products

The quality of information provided

Enquiry process

We would like to think that we respond promptly to all enquiries and questions regarding your travel plans, and that we provide enough information without flooding you with too much.

Accuracy, adequacy and relevance of responses

Were our responses prompt to your enquiry and further requests for information?

Were the responses you received relevant to your enquiry?

Did we provide too much, too little, or just the right amount of information?

If you then went on and travelled in New Zealand, did you find the information we provided in responses to your enquiry to be accurate?

General comments on our your experience with our enquiry process:

Booking and itinerary planning process

It is our intention to make booking as streamlined as possible, while at the same time ensuring that the correct controls around payments and client identification are in place.

We also think we go to great lengths to ensure itineraries are tailored perfectly for clients.

Booking process and itineraries

Did you find the booking process easy or difficult?

Do you feel your itinerary which was prepared for you was appropriate for your holiday?

Did we provide too much, too little, or just the right amount of information in your itinerary?

If you then went on and travelled in New Zealand, did you find the information we provided in your itinerary to be accurate and helpful?

Your holiday experience

Most importantly of course is that your holiday was what you expected - or better!

All activities and operators are carefully vetted, and activities carefully selected for individual clients. Your feedback helps us ensure we continue to get this right.

Holiday experiences

Was your holiday experience everything you thought it would be?

Were your activities right for your interests?

Please list any activities that you really loved?

Please list any activities that you didn't really enjoy?

Were any of the activities that we recommended not of an appropriate standard, or did you feel any were not professionally presented?

Accommodation

Was your holiday accommodation everything you thought it would be?

Was your accommodation right for your requirements/desires?

Please list any accommodation that you really loved?

Please list any accommodation that you didn't really enjoy?

Was any of the accommodation that we recommended not of an appropriate standard, or did you feel any were not professionally presented?

Transport - car hire, coach/bus, train and ferries

Was your holiday transport everything you thought it would be?

Please list any transport that you really loved (e.g. train or boat journeys, etc)?

Please list any transport that you didn't really enjoy?

Was any of the transport that we recommended not of an appropriate standard, or did you feel any were not professionally presented?

General comments

Please let us know any general comments you may have. These may include comments on our services, suggestions, or even positive/negative experiences you had while travelling that were not related to us.

Value for money

Do you feel that the service you received from us and the activities, accommodation and transport you received represented good value for your money?

Additional information

Do you have any other general comments for us?

Permission to use client testimonials?

May we use your comments/feedback on our website or other promotional material?

Referrals

Would you recommend First Light Travel to your friends, family or work colleagues?

If no, please let us know why

If you answered yes, please let us know of anybody you know is considering travelling to New Zealand who we should contact (please provide name and contact details).